Products in this kind will be specified on the product page. * Some products that Open package is deemed to have been used like the surface-mount LED chips cannot be returned if the package has been opened. * A 15% restocking fee may apply to orders in big quantities, orders with missing materials or merchandise not in original packaging and condition. * Please order small quantities of LEDs and LED products to test for suitability in your application before ordering large quantities. If possible, it is advisable to purchase a small number of samples before buy in large quantity.Ĭustom Orders, Large Orders, and Non-Returnable Items * We recommend that customers carefully read the product specifications before purchasing it. * For return and exchange made out of non-sale party’s responsibility, return shipping charges and possible taxes are paid by the buyer. * For warranty returns passed the 30 days, please email us, our specialist will contact you soon with the best possible support. * Shipping for exchange is paid by buyer. We will only exchange items if the value of the item(s) you are returning exactly matches the value of the item(s) you want to exchange them for. * COD (collect on delivery) and Freight Collect packages will not be accepted. * Please allow 3-5 business days to see a refund on your PayPal Account/Credit Card statement. A 15% restocking fee will be applied to products missing materials or no longer in original condition. Make sure to include all materials, manuals, instructions, etc. * Returned merchandise needs to be in original packaging and condition. * A request for return may be submitted by contacting your Account Manager or email us directly at If you are not satisfied with your products ordered from us, you may request to return the merchandise for a refund within 30 days of the invoice date. strives to provide our customers with an excellent shopping experience. High Brightness LCD Display for Store Window.All-in-one Conference LED Display System.Lightweight HKN Series Outdoor LED Display.Small Pixel Pitch LED Modules (P1.25-P2).Decorative LED Light Strings & Lanterns.For installations where power surge may be possible, Superior recommends installing additional surge protection at the fixture or electrical distribution panel. Warranty does not cover product failure due to an over-voltage event (power surge), improper dimmer or control installation(as this may cause damage to the internal driver), or inconsistent amperage in the circuit.5-year limited system warranty standard. Dimming: 0-10V standard - requires low voltage dimmer.Standard grid ceiling drop in mounting, or optional kits available for surface mounting, suspension, and recessed sheetrock mounting.Operating temperature rating of 0✯ to 104✯ (-17✬ to 40✬).
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